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Supplier of the Year Award Criteria

SALES AND CUSTOMER SERVICE

• Professionalism and Integrity
• Industry knowledge and understanding the fabricators business
• Proactive staff with communication skills

PRODUCTS AND MARKETING

• Suitability and quality of product ranges to our market
• Sales tools – current swatching and website information
• The promotion of OFPANZ and our industry

ADMINISTRATION AND MANAGEMENT

• Accuracy of invoices
• Statements with an electronic delivery option
• Problem solving and fair resolution of any disputes

PERFORMANCE

• Stock availability.
• Correct and timely delivery of orders

ENVIROMENTAL RESONSIBILITY

• Packaging, recycling and Transportation

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